Effective Date: 1 JANUARY 2018
Thank you for choosing [Stacy Streuli – Lone Star Kitchen CH] as your trusted provider of Catering Services. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.
1. Return/Exchange/Refund Timeline
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 24 hours from the date of delivery. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.
For refunds, we offer the following options:
Replacement/Exchange: We’ll replace the item with a replacement, subject to availability.
Money Refund: We’ll return the cost of the item to the original payment method used for the purchase.
4. Items Eligible for Refund/Return/Exchange
While we strive to accommodate such requests, please note that not all items on our website are eligible for exchange, refund, or return. The following categories of products are generally not eligible for the same:
Products with Expiration Dates: Items with a limited shelf life or an expiration date.
Custom/Personalized Products: Items that have been specifically customized or personalized for the customer.
Products Sold as Part of Sets/Bundles: Items sold as part of a set or bundle, where individual items may not be eligible for exchange.
5. Refundable Items List
To provide you with a clear understanding of the products that qualify for refunds, we maintain a list of refundable items.
6. Non-Refundable Items List
We also maintain a comprehensive list of non-refundable items to ensure transparency and clarity.
7. Avoiding Chargebacks
Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.
If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at [stacy@lonestarkitchen.ch]. Your satisfaction is our priority, and we’re here to assist you.
Thank you for choosing Stacy Streuli – Lone Star Kitchen CH
Stacy Streuli – Lone Star Kitchen CH
Kirchgasse 29, 8427 Rorbas
last updated 2 November 2023